1. Orders & Payments 
 
Q: What payment methods do you accept?
A: We accept payments via PayPal. If you would like to use another payment method, please contact us directly.
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Q: Can I cancel or modify my order after placing it?
A: Once an order is placed, we are unable to guarantee modifications or cancellations. Please review your order carefully before confirming your purchase.
 
Q: Do you offer refunds or exchanges?
A: All sales are final. We do not accept returns or refunds unless the item is defective or damaged upon arrival. Please refer to our Return Policy for more details.
 
 
 2. Shipping & Delivery 
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Q: Do you offer international shipping?
A: Yes, we ship worldwide! For countries outside of Japan and Taiwan, we primarily use EMS International Express or Registered Airmail, depending on your choice. Shipping costs and delivery times vary based on your selection and the destination. We will confirm more detailed information with you after an order is received, additional fee such as shipments might be required.
 
Q: How is the shipping fee calculated?
A: Shipping costs are based on the weight of your order. The final shipping fee will be confirmed after checkout.
 
Q: How long does it take for my order to be shipped?
A: Orders are typically processed within 7 business days. Once shipped, delivery times depend on your location and the shipping method chosen.
 
Q: How can I track my order?
A: Once your order has been shipped, we will provide you with a tracking number via email. Please allow some time for tracking updates to appear.
 
Q: What happens if my package is lost or delayed?
A: We are not responsible for lost or delayed shipments caused by the carrier. If you experience any issues, please contact the carrier directly with your tracking number.
 
 
 3. Merchandise & Products 

Q: What should I do if I receive a damaged or defective item?
A: Please contact us within 7 days of receiving your item with photos of the issue. We will review your request and provide a replacement if applicable.
 
Q: Will sold-out items be restocked?
A: Some limited-edition merchandise may not be restocked. However, we do release new items from time to time, so stay tuned for updates! Thank you.
 
Q: Are your products available at physical stores?
A: Currently, our merchandise is only available for purchase online through our official website. You will also find some online, such as second-hand album or merchandises, please understand we are not responsible for the items' quality and condition. You can still find the album in some CD shops as well, but not everywhere. Please contact your local CD Stores to purchase our CDs so people with good tastes like you could get our CDs at the local CD shops. Other products such as goods are right now sold out or soon to be sold-out so they are not online right now, nor in any physical stores.
 
 
 4. Band & Music 

Q: Where can I listen to your music?
A: You can stream our music on many streaming platforms, but of course we sincerely recommend physical compact disk format. Follow us for the latest releases.
 
Q: How can I stay updated on new releases and tour dates?
A: Follow us on social media to get the latest updates. Hope to see you in your town. Wait for your invitation if you are an event organizer and would like to ask us to performance, feel free to contact, Thank you : )
 
Q: Do you offer VIP or meet-and-greet packages?
A: Currently we do not have this kind of VIP or fan club service, but there are always some surprised including inside some packages if you purchase an order of our CD or merchandise. New ideas always pop-up in Xharkie's brain, so you'll never know what will happen next.
 
Q: Can I use your music in my videos or projects?
A: For licensing inquiries, please contact us directly at xxx@xharkie.tw or contact Howling Bull. Unauthorized use of our music for commercial purposes is not permitted.
Collaborations are welcome, feel free to contact us.
 

 5. Distribution & Business Inquiries  
 
Q: If I am a record store or a distributor/label from another country. Can I sell your physical albums?
A: Oh yes! If you're interested in distributing our albums in your countries, please contact us to discuss partnership opportunities at xxx@xharkie.tw
 
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 6. Contact & Support 
Q: How can I contact you for support?
A: You can reach us at xxx@xharkie.tw. We will do our best to respond as soon as possible.
 
Q: Do you accept fan mail or gifts?
A: We truly appreciate our fans! If you’d like to send us something, please contact us first for details.
 NOTICE   No more selfie penis photos or masturbation videos. Thank you.
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